Return & Refund Policy

 

Last Updated: September 8, 2026

Our Commitment

At Ziyara, customer satisfaction is important to us. We want you to have a clear understanding of our return, replacement, and refund process before making a purchase.

This Return & Refund Policy explains the conditions under which products purchased from ziyara.world may be eligible for a return, replacement, or refund.

Please read this policy carefully before placing an order.

1. Return Eligibility

To be eligible for a return or replacement, the product must generally meet the following conditions:

  • The product must be unused and undamaged.

  • The product must be returned in its original condition.

  • Original packaging, tags, labels, accessories, and applicable documents should be included.

  • The product must not have been altered, washed, or tampered with.

  • The return or issue must be reported within the applicable time period mentioned in this policy.

Ziyara reserves the right to inspect returned products before approving a refund or replacement.

2. Damaged, Defective, Wrong or Missing Items

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect or different from what you ordered

  • Missing from your order

please contact us as soon as possible after delivery.

For damaged, defective, or missing item claims, customers may be required to provide:

  • An unboxing video

  • Clear photographs of the product and packaging

  • Your order details

  • Any other information reasonably required to investigate the issue

Important:

Issues relating to damaged, defective, or missing products should be reported within 48 hours of delivery.

Claims reported after this period may not be eligible for a replacement or refund, except where required by applicable law.

3. Product Not as Described

If you believe that a product received is materially different from its description on our website, please contact us within 24 hours of delivery.

We may request photographs, videos, or other relevant information to review the claim.

Minor differences in color, appearance, size, packaging, or design caused by photography, screen settings, manufacturing variations, or similar factors may not necessarily qualify as a product defect.

4. Change of Mind Returns

Returns requested due to a change of mind, personal preference, or similar reasons may be accepted only at Ziyara’s discretion and subject to the following conditions:

  • The product must be unused and in its original condition.

  • Original packaging and accessories must be included.

  • The product must be eligible for return.

  • The customer may be responsible for applicable return shipping charges.

Examples of change-of-mind reasons include:

  • Did not like the color

  • Did not like the design

  • Ordered the wrong product

  • Changed your mind after delivery

  • Personal preference regarding style or appearance

Return eligibility may vary depending on the type of product.

5. Non-Returnable Products

The following products may not be eligible for cancellation, return, replacement, or refund unless they are received damaged, defective, or incorrect:

  • Personalized or customized products

  • Products made specifically according to customer instructions

  • Custom-printed products

  • Used products

  • Washed or altered products

  • Products damaged after delivery due to misuse or improper handling

  • Products without original packaging where packaging is required for the return

  • Products specifically marked as non-returnable

Customized and personalized products are generally produced specifically for the customer and cannot usually be resold.

6. Customized and Personalized Products

Orders for customized, personalized, or made-to-order products may not be cancelled or returned once production has started.

Because these products are created specifically according to customer requirements, changes, cancellations, returns, and refunds may be limited.

However, if a customized product is received damaged, defective, or materially different from the approved order details, customers should contact Ziyara within the applicable reporting period.

7. Unboxing Video Requirement

For claims involving:

  • Damaged products

  • Defective products

  • Missing products

  • Incorrect products

we strongly recommend recording a complete unboxing video from the moment the sealed package is opened.

The video should clearly show:

  • The unopened package

  • Shipping labels, where visible

  • The package being opened

  • The product and its condition

An unboxing video may be required to verify certain claims involving damage, missing items, or incorrect products.

8. Return Shipping

If the Issue Is Caused by Ziyara

If you receive a wrong, damaged, defective, or incomplete order and the claim is approved, Ziyara may arrange or reimburse applicable return shipping costs, depending on the circumstances.

Change-of-Mind Returns

For returns due to personal preference, incorrect ordering by the customer, or a change of mind, the customer may be responsible for return shipping costs.

Return shipping charges, where applicable, may be deducted from the refund amount.

9. Return Inspection

Once a returned product is received, our team will inspect it to verify:

  • Product condition

  • Packaging

  • Accessories and included items

  • Eligibility under this policy

  • The reason for the return

We may approve or reject a return based on the inspection results.

Products that are returned in a used, damaged, altered, incomplete, or ineligible condition may not qualify for a refund.

10. Refund Process

Once a returned product is received and inspected, the following process generally applies:

Step 1: Inspection

We inspect the returned product and verify its eligibility.

Estimated time: Up to 2 business days after receiving the return.

Step 2: Approval or Rejection

We will notify you regarding the approval or rejection of your return or refund request.

Step 3: Refund

If approved, the refund will generally be processed through the original payment method or another appropriate method, depending on the payment system and applicable circumstances.

Estimated processing time: Up to 7 business days after approval.

Please note that banks, payment gateways, and financial institutions may require additional time for the refunded amount to appear in your account.

11. Order Cancellation

Orders may be cancelled before they are processed or dispatched, subject to product availability and order status.

Orders for personalized, customized, or made-to-order products may not be eligible for cancellation once production has started.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply instead.

12. Refusal of Delivery

Customers are requested to accept orders that have been correctly processed and dispatched.

If an order is refused without a valid reason, Ziyara may deduct reasonable shipping, return logistics, or handling costs from any eligible refund, where permitted by applicable law and clearly communicated to the customer.

Orders refused due to visible damage, incorrect delivery, or other valid issues should be reported to Ziyara as soon as possible.

13. Courier Delays

Delivery timelines provided on the website are estimates and may be affected by courier operations, weather conditions, public holidays, operational issues, or other circumstances beyond our reasonable control.

If your shipment has not received tracking updates for an extended period, please contact our support team with your order details.

We will investigate the issue with the relevant shipping or logistics partner and take reasonable steps to resolve the matter.

14. Refund Method

Approved refunds will generally be issued through:

  • The original payment method used for the purchase, where possible; or

  • Another suitable refund method communicated by Ziyara.

Refund processing times may vary depending on the payment provider, bank, or financial institution.

15. Situations Where Refunds May Be Denied

A refund or return request may be denied if:

  • The product has been used after delivery.

  • The product has been damaged by the customer.

  • The product has been altered, washed, or modified.

  • Required information or evidence is not provided where reasonably necessary to investigate the claim.

  • The return request is made outside the applicable return period.

  • The product is a customized or personalized item that is not defective or incorrect.

  • The returned product does not match the original product sent by Ziyara.

  • The product falls within a category specifically identified as non-returnable.

16. How to Request a Return or Refund

To request a return, replacement, or refund, please contact Ziyara and provide:

  • Your order number

  • Your name

  • The product name

  • The reason for your request

  • Photographs or videos, where applicable

Our support team will review your request and provide further instructions.

Please do not send products back without receiving return instructions from Ziyara.

17. Policy Updates

Ziyara reserves the right to modify or update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

The policy applicable to your order will generally be the version available at the time of your purchase, subject to applicable law.

18. Contact Us

If you have questions about returns, replacements, cancellations, or refunds, please contact us:

Ziyara
Website: ziyara.world

Email: [Add Your Official Support Email Here]

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.